CC1 - Which of the following best describe your awareness of a Citizen's Charter?

1. I know what a CC is and I saw this office's CC 2. I know what a CC is but I did NOT see this office's CC 3. I learned of the CC only when I saw this Office CC. 4. I do not know what a CC is and I did not see one in this office.(N/A on CC2 and CC3)

CC2 - If aware of Citizen's Charter (answered 1-3 in CC1). would you stay that the Citizen's Charter of this office was...?

1. Easy to see 2. Somewhat easy to see 3. Difficult to see 4. Not visible at all 5. N/A

CC3 - If aware of CC (answered code 1-3 in CC1). How much did the CC help you in your transaction?

1. Help very much 2. Somewhat helped 3. did not help 4. N/A